Returns & Refunds Policy

At NasoHeal, we are dedicated to providing products that help you breathe better, sleep deeper, and live fully. We believe in the effectiveness of our solution and encourage you to use it for a minimum of 14 days before considering a return. If, after 14 days, you are still unsatisfied, you may return your purchase within our 60-day money-back guarantee period. To start a return, please contact us at help@nasoheal.com.

Cancellation Policy

We understand that mistakes happen! If you need to cancel or modify your order, please do so within 24 hours of placing it. After this timeframe, we cannot guarantee changes, as your order may already be in processing. If you cancel within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We stand behind the effectiveness of NasoHeal. That’s why we offer a risk-free 60-day guarantee. We recommend using NasoHeal for at least 14 days to experience its full benefits. If you’re still not happy with your results, you may return the product anytime within 60 days of purchase.

🚚 Please note: Shipping fees (if applicable) are non-refundable.

📩 How to Initiate a Return:

  1. Contact our support team by filling out the form on our Contact Us page or email us at help@nasoheal.com.
  2. Provide your Order Number or the name and email address used for the purchase to expedite processing.

Damaged Items

We take extra care in packaging to ensure your order arrives in perfect condition. However, if your item arrives damaged or defective, please notify us within 72 hours of delivery.

📩 To report a damaged item:

  • Email help@nasoheal.com with a clear photo of the damaged item.
  • We will review your case and determine if you are eligible for a free replacement.

🚨 Please note:

  • Damaged packaging (e.g., dented boxes) does not qualify as a damaged product if the item inside is intact.
  • We do not refund, replace, or accept returns for items damaged due to normal wear and tear, misuse, or improper handling.

Shipping & Delivery

We do our best to ensure fast and reliable delivery, but we cannot be held responsible for delays caused by couriers, customs, or other external factors.

🚨 Lost or Delayed Packages:

  • If your order is delayed or lost, please contact the courier directly for assistance.
  • We are not responsible for lost, stolen, or delayed shipments once they have left our warehouse.

Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address at checkout. If you notice an error, please notify us within 24 hours of placing your order. If we are not informed within this timeframe, we cannot issue a refund or resend your order.

Policy Updates & Agreement

We reserve the right to update this Refund & Return Policy at any time. It is the customer’s responsibility to review the most current policy before purchasing. By placing an order and continuing to use NasoHeal products, you agree to these terms.

📩 For any questions, feel free to reach out to us at help@nasoheal.com.